Terms of service

Last updated: 14 October 2026

These terms apply to your use of the TripVera website operated by TripVera Ltd, company registration number 17518623 ("we", "us", "our"). By using the website you agree to these terms. If you do not agree, please do not use the website.

1. About TripVera Ltd

TripVera is a travel discovery and travel-planning service. We are not a travel agent: we do not book flights, accommodation, transfers or activities, we do not hold client money for travel arrangements, and we do not issue travel documents. We provide destination guides, planning briefs and related recommendations.

Confirmed company details are limited to the legal name and Companies House registration number stated above; unverified registered addresses and tax registration details are not published.

2. Our service

• Country and city discovery pages covering 195 country records, with city lists and planning prompts.
• An interactive world map for exploring countries and opening country pages.
• A travel-planning brief service available in three paid packages (Personalised Trip, Multi-City Explorer and Premium Trip).
• A general travel questions assistant.
• User accounts for saving trip briefs and order information.

Country and city information is provided for general inspiration and reference only. It is not official travel advice and may not be complete or current.

3. Eligibility and accounts

• You must be at least 16 to create an account.
• You are responsible for keeping your login details secure and for all activity under your account.
• The information you give us must be accurate.
• You may not use another person's account without permission.
• We may suspend or close an account if we reasonably believe it is being used in breach of these terms or law.

4. Country and city information

• Destination details come from our own dataset and from third-party sources such as OpenStreetMap and Wikimedia.
• Information can become outdated. You are responsible for checking entry requirements, safety, health, transport and local conditions with official sources before travel.
• The cities shown for a country are a curated, best-effort selection and do not represent every settlement.
• We do not guarantee availability, suitability or safety of any destination, city or point of interest.

5. Plans, pricing and payment

• We offer three paid plans: Personalised Trip from $30, Multi-City Explorer from $45 and Premium Trip from $50.
• Prices are shown on the Plans page and in the planner and may change. The price in effect at checkout applies.
• Payment is handled by Stripe. You leave our website to complete checkout on Stripe's secure pages.
• We do not see or store your full card details.
• Access to your plan is unlocked after Stripe confirms payment, not simply when you redirect.
• The Multi-City Explorer plan is limited to cities within a single selected country.
• Your personalised plan is delivered as a digital trip brief. You may be asked to create an account to receive it.

6. Cancellations and refunds

Refunds are handled under our Refund policy. Nothing in these terms or the refund policy removes or limits the statutory rights you have as a consumer.

Because plans are personalised and delivered digitally, specific cancellation and refund rights may depend on whether and when work has started and whether you have consented to immediate delivery. We will honour applicable consumer protection law.

7. Your use of the website

You must not:

• Misuse the website or attempt to disrupt, damage or gain unauthorised access to it.
• Use automated tools to scrape, bulk-download or repeatedly request data from the website, including map, country or city data.
• Use the website for unlawful purposes or to transmit unlawful content.
• Resell, redistribute or publish our itineraries or briefs other than for your own personal, non-commercial use.
• Submit false information when creating an account or requesting a plan.

8. Intellectual property

• Branding, website content, design and itineraries are owned by or licensed to TripVera Ltd.
• Your personalised plan is licensed to you for personal, non-commercial use. You may print or store it for your own trip planning.
• Third-party photos, fonts and map data remain the property of their respective owners (including Google Fonts, Unsplash, Wikimedia and OpenStreetMap contributors).

9. Third-party services and links

The website links to and relies on third-party services (Supabase, Stripe, Vercel, Google, Formspree, Pollinations, OpenStreetMap, Wikimedia and others). Their own terms and privacy policies govern their processing. We are not responsible for the content, availability or practices of third-party services or websites.

10. Availability and changes

• We may change, suspend or withdraw the website or features at any time.
• We may update these terms from time to time. The date at the top shows when they were last revised. Continued use after an update means you accept the updated terms where the law permits.
• The website may be unavailable due to maintenance, updates or circumstances outside our control.

11. Limitation of liability

To the fullest extent permitted by law:

• The website and its content are provided on an "as is" and "as available" basis.
• We are not liable for loss arising out of travel decisions, third-party providers, cancellations, changes in entry rules, delays or events outside our control.
• We are not liable for indirect, incidental, special or consequential loss, or loss of profits, revenue, data or goodwill.
• Nothing in these terms limits or excludes liability that cannot be limited or excluded by law (including fraud or fraudulent misrepresentation, and death or personal injury caused by negligence).

12. Governing law and dispute resolution

These terms are subject to the applicable law and dispute resolution process for TripVera Ltd. Confirmed jurisdictional details are not yet published. Nothing in this section affects any statutory consumer right you may have in your place of residence.

13. Contact

Questions about these terms: hello@tripvera.net or our contact page. Complaints about purchases should be raised by email with your order details so that we can investigate.