Refund policy
Last updated: 14 October 2026
This policy explains how refunds work for the paid travel-planning services offered by TripVera Ltd (CRN 17518623). It should be read with our Terms of service.
Nothing in this policy limits the statutory rights you have as a consumer in your country of residence.
1. What we sell
TripVera sells digital travel-planning products: a single-city personalised brief, a multi-city exploration package (limited to cities within one selected country), and a more detailed premium brief. Prices are $30, $45 and $50 respectively. Payment is collected in advance through Stripe. We do not sell bookings, flights, hotels or travel insurance.
2. Before work begins
If you change your mind before we have started preparing your brief, contact us at hello@tripvera.net and we will consider a full refund. Where you have a clear statutory cancellation right for a distance contract, we will honour it.
3. After work begins
Because each brief is personalised to your destination, dates, preferences and selected cities, refunds are considered on a case-by-case basis once work has started. If your brief does not reflect the preferences you provided, we will revise it free of charge first and only consider a refund if we cannot put it right.
Where a digital service has been supplied with your agreement to immediate performance and you have acknowledged the loss of the right to cancel, your statutory cancellation right may no longer apply. We will only take that position where it matches your consent at checkout and applicable law.
4. If we cannot deliver
If we are unable to deliver your brief after payment, you will receive a full refund to your original payment method.
5. Product and technical issues
- If you are charged more than once, contact us with your order details and we will arrange a refund of the duplicate.
- If a brief is missing or corrupted, ask us and we will reissue it.
- Access depends on successful payment confirmation by Stripe; if payment is declined you will not be charged.
6. Statutory consumer rights
Nothing in this policy removes your statutory rights. Depending on where you live, you may have rights to cancel distance contracts, to receive services as described, and to remedies for faulty digital content. We do not create blanket "non-refundable" terms. If any clause here conflicts with mandatory consumer law, the law applies.
7. How to request a refund
- Email hello@tripvera.net with your order ID, email address used at checkout and the reason for your request.
- We will acknowledge and review it, and may need additional information.
- Approved refunds are returned to the original payment method through Stripe. Card refunds typically appear within a few business days, depending on your bank.
We do not set or promise a fixed refund processing timeframe beyond the time required by your card issuer and by applicable law.
8. Contact
Refund or cancellation questions: hello@tripvera.net or our contact page.